"My wife thinks I'm a genius..."
...and other great things we've done for our customers
E-Mail: December 19, 2005
Technical support: Thanks for solving my problem. My stove was overheating due
to poor convection air flow. After I cleaned the 'room air' blower out as your
technician recommended, the stove works like new!
E-Mail: Subject: "Mom's stove"December 19, 2005
To everyone at England's Stove Works: a big thanks to you and the support team
to get mom's stove up and running. We now have the heat from the stove that is
saving money and keeping the cold out. The difference its making is fantastic.
Thanks for all you have done.
M. & E. F.
E-Mail: Subject: "Manners"December 9, 2005
I would like to compliment your customer service. I feel that in order to
complain about anything, one must also compliment. So here goes. I called your
parts department to get a replacement door and glass gasket set. The gentleman
helped me determine which model stove I had and what I needed. He was
knowledgeable, helpful and polite. He gave me a price and your hours, being that
I live in Lynchburg. I drive there the next morning and saw the receptionist and
she politely sent me to a young lady who took my order. I pay her and a
gentleman goes and gets it for me. I signed the delivery receipt, he politely
answer a question for me and said "thank you". Wow! Manners. During the
installation I had a question and called tech services. I got the same service.
The knowledgeable gentleman answered my questions and offered installation
suggestions. I completed my simple task correctly, without a hitch, courtesy of
your excellent customer service. Please pass this on to the owners, managers and
employees. Customer service does matter. Thank you!
R. S. (VA)
E-Mail: Subject: "Right on target"December 7, 2005
I recently e-mailed you in regards to a pellet stove problem I was having. I am
glad to say that you were right on target with your reply. I applaud your speedy
response and your expertise. Keep up the good work.
E-Mail: December 5, 2005
I just want to thank all of you at Englander, I bought a pellet stove and found
that it was missing a part, and I contacted customer service and they sent me
the part my stove was missing. I received it much sooner than I expected.
Anyway, thanks again for the great service, and I am enjoying a great product.
C. J. (NV)
E-Mail: Subject: "Someone knows what they're doing"December 5, 2005
Just wanted to tell you how happy I am with my new Englander Model 13 NCP. I
installed this in my home in October 2005. We've been using it recently with the
colder weather and I couldn't be happier. It's a beautiful addition to our
dining room and it's especially satisfying to view and feel the warmth from a
glowing fire. I am extremely impressed with the quality and workmanship built
into the stove. Someone knows what they're doing when it comes to building wood
stoves. What craftsmanship! My only regret-- why didn't I do it sooner?
J. H. (KS)
E-Mail: Subject: "I don't make a lot of trips to the wood pile"November 28, 2005
Just wanted to drop you a line about my new stove. I got a great stove for a
great price! It works very well, and heats more square footage than any stove
I've ever seen and I don't make a lot of trips to the wood pile. Thanks for
marketing a great stove!!
W. S. (MO)
E-Mail: November 15, 2005
We recently purchased your 28-3500 furnace and we are extremely pleased with its
performance. It is heating our 3200 sq. foot house nicely. Thanks for your help
and thanks a lot for the furnace!!!
E. L. (WA)
E-Mail: November 14, 2005
This is the third Englander stove I have owned, they are top notch. Thanks!
C. W. (MO)
E-Mail: November 12, 2005
Last year my father purchased one of your Englander Pellet Stoves after using a
wood burner to supplement his oil heat system for years. Our family has had
several and never a problem. This year shortly after starting to use the pellet
stove, problems developed with an upper auger control sensor. I was very lucky
to be transferred to a gentleman in your customer service department by the name
of Eric. With Eric's assistance and direction on the phone, we managed to get
the part installed. Not once through multiple calls and questions did he lose
patience with me. Never once a sharp tone in his voice. When he didn't know
something, he said he did not know but would find out from someone there that
did. Every time he was punctual in returning my call with the answer to my
question. Eric is quite simply an asset to your business and I could not let his
kindness to both me and my family go without letting you know. He even called my
parent's home today to check to make sure everything was okay. What a blessing
he is to Englander Stoves.
M. S. (PA)
E-Mail: Subject: "No better stove for the price"November 11, 2005
I really think there is NO better stove for the price than what you offer and
the quality of the exterior welds is actually better than on some of the most
expensive ones out there. Keep up the good work and I'll keep telling everyone
how nice my stove is!
K. W. (PA)
Thank you for your awesome customer service. You worked hard to help us get our
stove to work. We love it. I wish more companies were like you! Thanks again! V. & R. C.
Subject: "A little more tolerable"November 4, 2005
We bought a wood pellet stove this fall and we are so delighted with it that we
went out and bought a second one for our garage/workshop. I can't believe how
clean and simple to operate they are. Being a former wood stove user, when we
built our new place, we looked for an alternative to wood in a cost range we
could afford. Well, pellet stove is the answer. No smoke in the middle of the
night, no creosote build up running down the outside of the house, no worry
about chimney fires and no messy wood and ashes in the house. Thanks England
you've made winter a little more tolerable.
J. & P. P.
Subject: "Good Job"November 3, 2005
Hi guys and gals! I wanted to send you guys an e-mail to say thanks and give
credit where credit is due. Once again your company has amazed me and helped me
get my stove operational after a small problem with my control board. Your
customer service department is A+ and very knowledgeable about your stoves and
products. I wanted to give thanks also to your company for once again making our
home a warm one this winter. Good job!
J. W. (IA)
Subject: "Calling The Gas Company"October 31, 2005
I purchased one of your 13-NCL stoves a week ago. The installation was easy. No
problems were encountered. It was a super buy at less than half the cost of the
other stoves on the market. It looks great in the house. Finally found the stove
that compliments our house. It's performance is more than expected. I have
installed a lot of stoves over the years, but for the price, looks and
performance you make the best stove on the market. Don't let the size fool you.
We absolutely love the stove. The fan kit option is also a good choice. Thank
you for making an affordable stove that doesn't break the bank. I forgot to tell
you that I will be calling the gas company here to have the meter removed since
I now have an efficient clean way to heat over 1900 square feet. Thank you.
B. R. (AZ)
E-Mail: September 12, 2005
It looks to be very well made. Quite attractive and yet practical!
C. R. (NY)
E-Mail: Subject: "Made In America"September 4, 2005
We were happy and proud to purchase a stove made in our own country, to help
keep jobs at home and support our fellow Americans!!
R. W. (CT)
E-Mail: July 7, 2005
Just wanted to say thank you for all your help. In a time when it seems most
companies have forgotten what good customer service means. It is nice to know
that there are still businesses like Englander Stoves that still know how to go
the extra mile to deliver GREAT customer service. You can be sure that I will
highly recommend Englander Stoves to anyone looking to buy a stove. Again, thank
E-Mail: June 21, 2005
Gentlemen, thank you so much for the quick and outstanding response, I have
received the replacement item, the stove is up and running fine. I cannot
express enough my sincere gratitude for your customer service response, the CD
helped me understand the stoves operation better, the part repaired it and is
working fine. We look forward to using this stove for many years to come to
supplement the heat in our new home. It is not often you find such outstanding service from a company, that did not
think twice about sending out a replacement part, but wanted their product to
work and the customer to be happy. A satisfied customer.
E-Mail: May 26, 2005
My wife and I are exceptionally pleased with your product. It is very effective.
H. M. (CA)
Subject: "Quick on replies"April 13, 2005
Love the stove! Good service from Englander, quick on replies!
E-Mail: April 7, 2005
I would like to thank England Stove Works for staying price competitive with the
likes of the other major stove manufacturers. I am sure that my family and I
will enjoy the warmth from your stove for many winters to come.
D. C. (KS)
Subject: "I will recommend your stoves"April 2, 2005
I have had a couple of problems, but I talked to Mike and Lee. They are very
helpful and I appreciate the customer service your company has. I will recommend
your stoves. Thank you for the help.
D. M. (WI)
Subject: "Future in Hollywood"April 1, 2005
Let me say here, that Mike, Fred & Lenny have all been a great help to me and
got me thru various problems, from installation last fall, to shut-down this
spring. Always professional and clear with instructions. Oh yeah, that Mike is
also a good performer in the new service DVD. He may have a future in Hollywood.
LOL. But seriously, keep up the good work guys, its nice to see a company that
stands behind their products these days. Thanks sincerely.
E-Mail: March 17, 2005
Very pleased with the quality and performance of the stove. Would recommend to
family and friends. Thanks!
E. B. (NH)
Subject: "Wondering why I waited so long"March 17, 2005
Beautiful stove. Wondering why I waited so long to purchase a wood stove!
M. P. (WI)
Subject: "I will never have any other stove in my home"March 8, 2005
I just bought my stove a couple weeks ago and was having a couple problems. I
spoke with a customer service rep today and I just wanted to say he was the
nicest and most helpful person I have had to deal with in a long time. He
answered all my questions and filled out a form to get me the parts I need for
my stove. I will never have any other stove but an Englander in my home if this
is the type of service I get from you! Thank you very much!
Subject: "5 pellet stoves"February 26, 2005
I was intent on buying one of your stoves (my brother has 2 of them), and went
to (a national store) and they had two left, and both on clearance, so we bought
both of them. Between my brother and myself we now have 5 pellet stoves and love
B. B. (NC)
Subject: "You deserve a gold star"February 25, 2005
Dear WD, we would like to thank you for all of your help and the great customer
service that you provided when we were having problems with our pellet stove...
It is nice to come home to a nice warm house when you have been working all day
and the weather is really cold. Thanks again for everything, you deserve a gold
B. & C. F.
Subject: "A pleasure to speak with"February 21, 2005
Thank you, England's Stove Works, for employing people like WD. We had a problem
with a stove, and this man was understanding, 100% knowledgeable of the product,
and a pleasure to speak with. We're glad to have met him and we're very thankful
for the help he provided. We have nothing but great things to say about your
company and its products, and WD is responsible for that.
T. & K. M.
Subject: "Long New Hampshire winters"February 18, 2005
Great stove! Plenty of heat for our long New Hampshire winters!!! P. D. (NH)
Letter: February 18, 2005
I bought one of your pellet stoves. I am very proud of your stoves, they are the
best investment I have ever put in. Your company can be very proud of your
stoves. M. S. (OK)
Subject: "Very good customer service"February 10, 2005
Hi my name is M. N., I am a (national store) employee and now a proud owner of
my pellet stove I picked up at (the national store). I recently had a problem
with my pellet stove blowing a fuse, and called the 1-800 number in my book and
spoke to Mike... Mike helped me step by step to make sure my pellet stove was in
working order. Mike actually stayed on the phone with me and made sure I was all
set. I think this is very good customer service... I just wanted to send an
email with my gratitude for you having such good customer service and will pass
it along to all of the customers I come across while working at (my store).
M. N. (ME)
Subject: "Score one for us"February 6, 2005
Purchased as a replacement for our (competing stove brand)
E. L. (NH)
Subject: "Drove 450 miles to purchase this stove"January 22, 2005
Drove 450 miles to purchase this stove, second one that we have owned. M. N. (MI)
Subject: "Does not cost half as much as the oil furnace we had"January 6, 2005
We are very pleased with our purchase. It does exactly what we wanted and does
not cost half as much as the oil furnace we had before.
A. B. (MD)
Subject: "It's great to have a warm basement for a change"January 5, 2005
We live just outside of Washington D. C. It's great to have a warm basement for
a change. E. H. (MD)
Subject: "The old oil burner doesn't run as much as it used to"January 3, 2005
I really love my new stove. Installed it a week before Christmas. It gets pretty
darn cold here in NE PA. It kicks out a good amount of heat. The old oil burner
doesn't run as much as it used to. Nominal amount of upkeep. Gotta love it!!
J. B. (PA)
Subject: "I didn't think I could like the stove anymore than I already did"January 2005
Thank you so very much for the blower. I didn't think I could like this stove
anymore than I already did, it was amazing before. But now it's unbelievable -
the difference in the overall warmth of the house and the efficiency of the
R. & P. B.. (KS)
Subject: "An excellent investment"December 5, 2004
So far I think the stove has been an excellent investment, your tech-support has
been excellent. Thank you.
D. F. (CO)
Subject: "Good looking stove"December 4, 2004
A very good looking stove.
W. F. (NY)
Subject: "Another quick 'I love my stove!' "December 4, 2004
We love our stove!!!
S. O. (NY)
December 2, 2004
I installed the stove on December 1st. It impressed me in one day! I have had
friends over to see it and I think that it sold itself to them. R. B. (IL)
November 23, 2004
I like the stove's touch pad controls and dual auger set up. Great job!
G. S. (NH)
E-Mail: November 22, 2004
I will recommend the England pellet stove to all my friends, it is a great way
to heat any home or workshop.
R. O. (MI)
Subject: "You diagnosed the problem quickly" November 18, 2004
Last Saturday we called and spoke with you about our fireplace insert stove and
the problem we were having keeping the stove running. You diagnosed the problem
quickly and gave us the information on how to fix the stove. We followed your
advice and the stove has worked prefectly all week. Just wanted to send a note
and thank you. The stove is really heating the home nicely.
J. & R. H. (NY)
Subject: "Keeps our family together evenings"November 17, 2004
Really heats our home with a warm heat that is very economical and beautiful.
Keeps our family together evenings in the dining room to watch
the flames and talking.
B. H. (NE)
E-Mail: November 17, 2004
All set up and running just great. Maybe another one next fall.
M. C. (MA)
Subject: "May have to get the sleeping bag out" November 15, 2004
Got it hooked up and I am enjoying not only watching the fire (may have to get
the sleeping bag out and curl up in front of the stove), but also how much better it works
than the small Chinese box wood stove I had been using. Thanks.
R. M. (MO)
E-Mail: November 15, 2004
The stove works great. The stove is very easy to fill and also looks great.
W. H. (WI)
E-Mail: November 15, 2004
Love the stove.
W. V. (ME)
Subject: "Was a breeze to set up" November 11, 2004
Works real well. Was a breeze to set up including the Simpson vent through the
D. G. (CT)
Letter: November 2004
Bob, thank you for your time and personal attention. Have a nice holiday.
D. & B. C.
Subject: "Your stoves are super" November 5, 2004
Your stoves are super. I would enjoy selling them for you. Keep up the good
M. & D. R. (NY)
Subject: "Happy Mountain Man"
I came across your web site today and read the testimonials section, and had to take a minute to send you ours. In the fall of 2000 my wife and I purchased a model 28-3500 (wood/coal add-on furnace). We feel it was one of the best investments we've made for our home. We live on a high mountain top in western Pennsylvania (some of our friends refer to it as "Walton's Mountain"). We have experienced temps at -5 deg. F with 45 mph winds, and the house stays between 72 - 78 deg. F. We burn 4 - 5 cords of wood per season. The house is 2184 sq. ft., and we usually load the stove 2 - 3 times in 24 hours (when the outside temp is below 20 deg. F, and 1 - 2 times in 24 hours when the outside temp is above 20 deg. F).
We highly recommend the (add-on furnace) to anyone who would like to have constant, even heat throughout their whole home. I also ran ductwork to our 2 car attached garage; it usually stays around 60 deg. F.
Thank you for a product that performs like you said it would.
Happy Mountain Man
Subject: "Thank You"
...Thank you so very much...with our new stove it's going to take 1/10th of the wood we used last year.
We can build a fire and we only have to add to it one or two times in a 24-hour period. It stays so
toasty warm; it heats so much better and is 100x more efficient. I can't tell you "thank you" enough
or tell you how very appreciative we are for your quality workmanship and product...We have recommended
this brand and model of stove to everyone we have talked to...
P.&R. B. (MO)
Subject: "We look forward to warm evenings watching TV"
November 8, 2004
Enclosed please find (payment)...for the cost and shipping of the following options for our newly-
purchased Model 13-NCI Wood Insert Stove...(Brass lip and backplate trim and Brass trim ring for door)...
Your stove is a good, solid-crafted work, and we look forward to warm evenings watching TV...
October 27, 2004
Nice little stove with plenty of heat.
Subject: "My 4th England's Stove purchase"
My 4th England's Stove purchase. Very pleased with each!
Subject: "I shopped around"
October 30, 2004
The pellet stove is so easy to operate...One button operation. It produces heat in just a few minutes.
I shopped around for the features, this was a great price. Thank you. Great stove!
October 31, 2004
We love our new pellet stove; we feel we have definitely received our money's worth for such a fine
Subject: "I am totally impressed!"
October 13, 2004
...I just hooked the stove up on Saturday, and I can't believe how well it works!!! I am totally
impressed!! We have it in the basement but it radiates heat throughout the house, and doesn't use
near the wood my old one does and it's good for hours once you fill it up...
October 12, 2004
This is my second pellet stove. I had (another brand) previously, I have been burning this stove for
a week now and am very impressed with it!
October 8, 2004
My first pellet stove. So far so good...I really like it.
Subject: "I'm never going to give up my pellet stove!"
August 26, 2004
I'm the very proud owner of your small pellet stove. This will be my 3rd winter with it, and I
absolutely adore it. Constant, even heating without the muss, fuss and bother of a wood stove.
I'm never going to give up my pellet stove! I strongly encourage my family and friends to check your
stoves out whenever they're in the market.
Your service department helped me with 2 minor issues as well. They were fast, friendly and expert.
A real joy to work with. THANKS for your hard work!
Subject: "One of the great inventions of all time"
March 19, 2004
Have one of your stoves! Love it, one of the great inventions of all time...
Subject: "You guys/gals are wonderful"
March 30, 2004
Thank you so very much! I was able to find it right away. You guys/gals are wonderful!!! By the way,
we are really enjoying our pellet stove from your company. Thanks again.
Subject: "I don't know how you did it..."
March 24, 2004
Thank you. I don't know how you did it...I ordered the item late Monday and it arrived Tuesday
afternoon...Thank you! I will highly recommend your company to everyone I know with wood stoves!
February 21, 2004
First of all I would like to say that I love my pellet stove. Although I have had a little trouble
with one of the auger motors, it has given me about 4 years of good service. I bought it used, but
I would not hesitate to buy a new one if I ever need it...I have just installed a new auger motor which
I purchased from you and I appreciate the quick service. Once again THANK YOU for excellent service.
Subject: "I've enjoyed the total silence coming from my chain saw"
February 10, 2004
We have one of your pellet stoves...we have so far loved the stove and it burns great...the stove has
been great and I have enjoyed the total silence coming from my chain saw.
February 3, 2004
Your company has very polite customer service people. I'm not sure who I talked with, but they knew
exactly what I needed and only took minutes to place my order.
Wow! This is a great heater. It works very well, your instructions are super! What a great product!
Keep up the good work.
February 5, 2004
Great product! Heats 1,500 sq. ft. on three floors. Haven't used electric heat even when temps were
well below zero, except when fuel was dusty.
Subject: "A 'WARM' Thank You"
January 26, 2004
I received the replacement auger motor on Friday, put it in on Saturday and the stove has been running
fine since. I want to thank you for your help and prompt service.
A "WARM" Thank You,
Subject: We took the hint
January 18, 2004
Well it's been a week and since I took your advice the stove has been working to it's usual good
performance...But I think next year I will "trade" up to a larger stove, Englander WILL be my first
choice because of its simplicity. Too bad you don't make a self-igniting one yet (HINT, HINT). Again,
thanks for your prompt service.
B.R., faithful customer
EDITOR'S NOTE: We took the hint, B.R.!
Subject: "I'll tell everyone in town...all 33"
January 8, 2004
...You guys have good lookin' products, I'll tell everyone in town...all 33.
January 6, 2004
I want to thank you for your quick attention to my order...Now, not only am I extremely pleased with the stove, but your prompt service puts the icing on the cake!
Subject: "Where has this sweet little thing been all my life?"
January 6, 2004
It is installed...And I love it...Where has this sweet little thing been all my life??? Just in time, too...
We are expecting single #'s for temps...
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