— (Note: Please check back as we continue to build our Q&A database. Also check our
     Troubleshooting Section and call our Technical Support Department if you need help with your unit.)

General

— What type of fuel is best for me?
— I would like a list of specifications of your stoves.
— How do I track my online web order?
— Do you have a Troubleshooting Guide for your stoves?

Pellet

— Servicing Your Unit: Free video and downloadable service sheets ("How To's" on replacing parts, etc.)
— Pellet Manufacturers ... And where to find them!
— Wait! Don't return your blower (or other pellet stove part) until you read this
— How do I install window trim on my unit?
— How do I re-wire my PU-CB04 Pellet Control Board?
— How do I replace my PU-CB98 (non-auto-igniter) Pellet Control Board with the new PU-CB04 board?
— Do you have a basic diagram of your pellet units?
— Pellet (and wood) installation help from Simpson Dura-Vent (also refer to your unit's Owner's Manual)
— What do I need to know about outside air for my pellet unit?
— How do I install the PU-OAK Outside Air Kit?
— What are these 3 buttons on the bottom of my pellet stove's Control Board?
— What about an external thermostat for my stove?
— Tell me more about the Remote Thermostat (for 1993-2003 pellet units)
— How do I put this Impingement Plate back in my firebox?
— How do I install the new Vacuum Switch that I received for my pre-2006 pellet stove?
— How do I install the new Vacuum Switch that I received for my 2006-later pellet stove?
— How do I install the backplate on my pellet fireplace insert?
— How do I replace the Hopper Safety Switch?

Multi-Fuel

— How do I use the AC-CS Corn Sifter?
— How do I install the auger that came with my corn stove?
— How do I replace the Hopper Safety Switch?

Wood

— Wood (and pellet ) installation help from Simpson Dura-Vent (also refer to your unit's Owner's Manual)
— I need a diagram of my wood or coal stove's brick layout (most of our models)
— More diagrams: Brick layouts of wood stoves with "13" in model number
— Still more diagrams: Brick layout (and heat shield diagram) of wood stoves with "30" in model number
— How do I install window trim on my unit?
— What about an external thermostat for my wood furnace?
— How do I install the AC-13BA blower?
— How do I install the AC-16 wood stove blower?
— How do I install the AC-20 heat shield with blower?
— How do I install the backplate on my wood fireplace insert?
Older (Catalytic) Models:
— My catalytic wood stove won't draw; do I need outside air hookup?
— How do I clean my catalytic combustor (25-cell "honeycomb" type)?
— How do I clean my catalytic combustor (1-inch thick "foam" type)?
Non-Catalytic Models:
— What is the white board(s) at the top of my stove?
— How do I replace the 3 stainless burner tubes in the top of my stove (stoves with "13" in model number)?
— How do I replace the 4 stainless burner tubes in the top of my stove (stoves with "30" in model number)?
— How do I install the backplate for my non-catalytic fireplace insert?

Gas

— Do you have a basic diagram of your vent-free gas units?
— How do I install the AC-26BA blower onto a vent-free gas unit?
— Tell me about the Remote Thermostat for B-Vent gas units.

PLEASE NOTE that these are general guidelines only, with the most current information available at the date of publication. Newer models than those shown may differ somewhat. Please contact Technical Support if you have any further questions.