|
Problem |
Cause |
Solution |
| 1. Auger not turning |
1. Bad gear motor
2. Foreign matter in auger
3. Vacuum sensor |
1. Replace auger motor
2. Remove pellets and object
3. Check exhaust blower |
| 2. Smoke smell or dust in house |
1. Improper exhaust
connection |
1. Check all connections for leaks
especially the exhaust blower
connection; Seal with silicone,
hose clamp or aluminum tape |
| 3. Room air blower not
operating |
1. Loose sensor
2. High "ON" temperature
3. Blower Speed to High for
Heat Range causing blower
to cycle |
1. Tighten connection on sensor
2. Adjust temperature lower
3. Lower Blower Speed |
| 4. Exhaust blower not
operating |
1. Loose connection
2. Bad blower
3. Bad vacuum sensor
|
1. Check connection at c/board
2. Replace blower
3. Replace vacuum sensor |
5. Lazy fire
|
1. Control board settings
2. Bad exhaust blower
3. Excessive pellet moisture
4. Excessive ash
5. Low quality pellets |
1. Review board settings
2. Replace blower
3. Keep pellets inside
4. Remove baffles; Clean unit
5. Use premium pellets |
6. Blown fuse (6 AMP)
|
1. Power surge
2. Exposed wire
3. Electric motor shorting
or bound up |
1. Replace fuse; use surge
protector
2. Check for exposed or frayed
wire and loose connections
3. Check motors and blowers
bound up for obstructions or
lock-up |
| 7. High pellet consumption |
1. Low quality pellets
2. Board out of adjustment
|
1. Use premium pellets
2. Check control board settings |
| 8. Squeaking noise |
1. Build-up in tube
2. Improper auger alignment
3. Blower noise
|
1. Remove auger and clean
2. Re-align auger
3. Remove and oil blower |
| 9. Pinging or rattling noise |
1. Foreign material
2. Loose set screw
|
1. Check blower for material
2. Check impeller blower screw
|
10.
Unit shuts down in
20 to 30 minutes
(E-2 code on control board) |
1. Loose Heat Sensor
2. Control Board Settings
3. Failure to start (E-2) |
1. Check stove connection.
2. Check settings, always start unit
on "5" to "9" setting.
3. Check igniter for buildup or failure. |
11.
Unit keeps shutting down
("E" codes on control board) |
1. Blocked flue (E-4)
2. Blower failure (E-2)
3. Improper installation* (E-4)
|
1. Check for flue blockage (nests,
rodents, excess soot, etc.)
2. Check combustion blower
wires, then call Customer Service.
3. Check for loose flue/pipe
connections. Also be sure to have
proper Outside Air hook-up. |
12.
"E-4" codes on control
board. |
1. Hopper lid was left open
when refueling
2. Door left open or ajar
3. Component Failure
4. Out of fuel
5. E-4 may result for blower
speed being set too high |
1. You must not leave the lid open
longer than 1 minute. The safety
shut down switch turns the feed
auger off when you open the
hopper lid. Always make sure the
hopper lid is shut and latched
when your unit is heating.
2. Always make sure the door is
closed and latched while your
unit is running.
3. If you have an auger motor or
exhaust blower fail you will get an
E-4 code.
4. If your unit runs out of fuel you will
get an E-4 code.
5. The heat range is set on 1 and the
blower speed is set to 9. |
