Gas Stove Trouble Shooting Guide

Please call our Technical Support Department at 1-800-245-6489 for additional help with this product.

VENTED MODELS:

26-GBVLP    26-GBVNG
60-SHBVLP    60-SHBVNG
60-TRBVLP    60-TRBVNG
 

Warning:

To avoid electrical shock, always disconnect the unit before attempting any trouble shooting procedures (unless otherwise indicated in this manual). If the solution in this guide does not correct the problem, consult your local dealer or call the factory.
 

Caution: Label all wires prior to disconnection when servicing controls. Wiring errors can cause improper and dangerous operation "and " Verify  proper operation after servicing.
 


INSTALLATION OR SERVICE OF ITEMS IN THIS GUIDE MARKED WITH AN ASTERISK (*)
SHOULD ONLY BE PERFORMED BY A LICENSED GAS FITTER OR EQUIVALENT.

Problem Cause Solution
1. Pilot doesn't light. Gas not on Turn gas on
Piezo igniter not sparking Check for spark w/door closed
Misaligned Piezo igniter  Adjust spark to be 1/8" to hood
  Air in the lines  *Bleed air from line
2. Pilot doesn't stay lit The thermopile's not fully surrounded by the flame Adjust the thermopile so the . flame directly impinges upon it
Wiring is loose in system Tighten any loose wires
Defective thermopile.  *Replace thermopile.
3. No ignition to burner Gas is off Turn on gas
Pilot is off Light by instructions
Thermostat is set too low Move to higher setting
Thermostat is defective Connect the 2 thermostat wires together. If the unit lights, the thermostat is bad - replace it
4. Carbon deposits on Logs not in properly See "Log Placement" in manual.
     logs, glass or burner Incorrect burner orifice *Compare size as in table
Air shutter out of adjustment Open air shutter slightly
High altitude, check orifice *Match orifice to altitude
5. Glass fogs up Normal for 2 to 3 minutes No action required
6. Blue flames Normal for first 20 minutes No action required
7. Repeated on, off cycle Heat shutting off thermostat Move farther from unit
Flue blockage sensor Check flue for blockage or downdraft
8. Unsatisfactory burn Gas pressure incorrect Contact local gas supplier

Parts List

 

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Revised:  11/07/2008

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